CX Assessment

CX Assessment
CS Maturity Assessment
assessment

Name of your company:*

Name of your company:*

1. How many channels do you currently use to communicate with your customers? *

1. How many channels do you currently use to communicate with your customers? *

(SMS, Email, WhatsApp, Social Media, Voice calls, Live chat on website)

2. Are your communications automated or mostly manual?*

2. Are your communications automated or mostly manual?*

3. Do you use a single platform to manage all your communications (omnichannel management)?*

3. Do you use a single platform to manage all your communications (omnichannel management)?*

4. How fast do you typically respond to customer inquiries?*

4. How fast do you typically respond to customer inquiries?*

5. How personalized are your communications?*

5. How personalized are your communications?*

6. How do you gather customer feedback?*

6. How do you gather customer feedback?*

7. Which area is your current top priority to improve?*

7. Which area is your current top priority to improve?*

By WordPress Survey plugin