CX Assessment

Understand your communication maturity. Unlock better customer experiences.

At Cerqle, we believe that powerful communication starts with clarity. Our CX Assessment helps you quickly understand where you stand today—and where you can go—with smarter, more connected communication strategies.

In just a few minutes, you’ll discover:

How it Works

Step 1

Answer a few simple questions about your current customer experience setup.

Step 2

Instantly receive your CX Maturity Level and personalized insights.

Step 3

Explore recommended services and solutions to elevate your customer engagement.

Our CX Maturity Levels

Level 1: Foundational

You’re just getting started.
You rely on basic communication (email, phone calls), with little automation or personalization.

Level 2: Growing

You’ve begun adopting multi-channel strategies.
You use email, SMS, or chat sporadically but lack integration and flow across channels.

Level 3: Scaling

You manage communications across multiple touchpoints but need smarter automation.
You have systems in place, but they don't always “talk” to each other, and customer journeys are still manual or fragmented.

Level 4: Leading

You offer seamless, personalized, omnichannel experiences.
Your team uses advanced tools to deliver proactive, intelligent customer journeys across messaging, voice, email, and chat.

A real, honest look at your communication capabilities is the first step to building customer journeys that are faster, friendlier, and more profitable. Cerqle's CX Assessment is your roadmap to stronger customer relationships—and smarter growth.