Empower agents. Delight customers. All in one place. Our platform transforms traditional contact centers into modern, omnichannel experiences. Route, manage, and respond to customer inquiries through one centralized interface, backed by automation and real-time insights. All this adds up to a contact center experience that’s faster, smarter, and centered around your customer. Unified Agent Workspace A single interface where agents can handle WhatsApp, SMS, voice, web chat, and email conversations without switching tabs. Smart Routing Assign conversations to the right agent based on skill, language, availability, or priority using AI-powered workflows. Customer 360 View Equip agents with full context (purchase history, previous interactions, CRM data) to personalize every conversation. Agent Assist Tools Offer real-time suggestions, canned responses, and AI-based reply recommendations to improve resolution time and consistency. Performance Analytics Track CSAT (customer satisfaction score), average handling time, response rates, and agent productivity through live dashboards.
